im having a hard time now

i finally broke down aft talkin to yanyin...i aredi gotten over it in d 1st plc...thinkin whether should i retake or dun retake, makin do wif a basic degree...but yanyin said that she had a brief discussion ard...& was told that d reason was most probably not the quality of d wrk done..they would award a 3rd class honours even if the quality of wrk is shoddy....the only reason is late submission of turnitin online or no submission at all, they would not grade the work at all...so she's tink this is the reason for my case....but i did not submit it late at all...i can only find this out until i get hold of d course head